--- title: J-Link App Forgot Password or Cannot Reset Password description: Cannot reset your J-Link password or not receiving the reset email? Here is how to regain access. --- [Skip to content](https://info.jwspeaker.com/knowledge/j-link-app-forgot-password-or-cannot-reset-password#main-content) English Show submenu for translations ![J.W. Speaker. Engineered. Lighting. Solutions.](https://info.jwspeaker.com/hs-fs/hubfs/2015%20JWS%20Logo%20-%20Red%20with%20BlackTagline-RGB.jpg?width=591&height=108&name=2015%20JWS%20Logo%20-%20Red%20with%20BlackTagline-RGB.jpg) Open main navigation Close main navigation - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [J.W. Speaker Knowledge](https://info.jwspeaker.com/knowledge?hsLang=en) 2. [J-Link App](https://info.jwspeaker.com/knowledge/j-link-app?hsLang=en) 3. [Account Setup](https://info.jwspeaker.com/knowledge/j-link-app?hsLang=en#account-setup) April 28, 2026 # J-Link App Forgot Password or Cannot Reset Password ## Check Spam First Then Contact Support for a Manual Reset If you've forgotten your J-Link password or the reset email isn't showing up, here's how to get back in. --- #### Step 1 — Request the Reset Email Open the J-Link app and tap **Forgot Password** on the login screen. Enter the email address you used when you created your account, then tap **Send Reset Email**. --- #### Step 2 — Check Your Spam Folder Before Anything Else The reset email gets filtered into spam more often than you'd expect. Before assuming something is wrong, check: - Your spam or junk folder - The Promotions tab if you use Gmail - The Clutter folder if you use Outlook - Any email filters or rules you have set up Most of the time, the email is sitting in one of these folders. --- #### Step 3 — Make Sure You're Using the Right Email Address If you have more than one email account, it's easy to try the wrong one. Think back to when you first set up J-Link and try the email address you would have used at that time. If you're not sure, try each one. ---   #### Good to Know — Your Lights Still Work Without the App Even if you can't log in right now, your EVO J3 headlights are fully functional. High beam, low beam, DRL, front position, and turn signal all work without the app. You only need to be logged in to access the special off-road modes like Off-Road Mode, Guide Mode, and Party Mode. **EVO J3 product page:** [https://www.jwspeaker.com/products/jeep-led-headlights-model-evo-j3/](https://www.jwspeaker.com/products/jeep-led-headlights-model-evo-j3/) - [For My Motorcycle](https://info.jwspeaker.com/knowledge/for-my-motorcycle?hsLang=en#main-content) - [Motorcycle Fitment](https://info.jwspeaker.com/knowledge/for-my-motorcycle?hsLang=en#motorcycle-fitment) - [Motorcycle Installation](https://info.jwspeaker.com/knowledge/for-my-motorcycle?hsLang=en#motorcycle-installation) - [Installation](https://info.jwspeaker.com/knowledge/installation?hsLang=en#main-content) - [Headlight Aiming](https://info.jwspeaker.com/knowledge/installation?hsLang=en#headlight-aiming) - [Installation Guide](https://info.jwspeaker.com/knowledge/installation?hsLang=en#installation-guide) - [LED Lighting Knowledge](https://info.jwspeaker.com/knowledge/led-lighting-knowledge?hsLang=en#main-content) - [Seasonal & Environmental Tips](https://info.jwspeaker.com/knowledge/led-lighting-knowledge?hsLang=en#seasonal-environmental-tips) - [Upgrades & Installation Guides](https://info.jwspeaker.com/knowledge/led-lighting-knowledge?hsLang=en#upgrades-installation-guides) - [Lighting Basics](https://info.jwspeaker.com/knowledge/led-lighting-knowledge?hsLang=en#lighting-basics) - [LED vs. Traditional Lights](https://info.jwspeaker.com/knowledge/led-lighting-knowledge?hsLang=en#led-vs-traditional-lights) - [Turn Signal Technology](https://info.jwspeaker.com/knowledge/led-lighting-knowledge?hsLang=en#turn-signal-technology) - [Returns](https://info.jwspeaker.com/knowledge/returns?hsLang=en#main-content) - [Warranty](https://info.jwspeaker.com/knowledge/returns?hsLang=en#warranty) - [Troubleshooting](https://info.jwspeaker.com/knowledge/troubleshooting?hsLang=en#main-content) - [Condensation & Water Ingress](https://info.jwspeaker.com/knowledge/troubleshooting?hsLang=en#condensation-water-ingress) - [Hyper-Flashing](https://info.jwspeaker.com/knowledge/troubleshooting?hsLang=en#hyper-flashing) - [General Troubleshooting](https://info.jwspeaker.com/knowledge/troubleshooting?hsLang=en#general-troubleshooting) - [Commercial Truck Issues](https://info.jwspeaker.com/knowledge/troubleshooting?hsLang=en#commercial-truck-issues) - [Tail Light Issues](https://info.jwspeaker.com/knowledge/troubleshooting?hsLang=en#tail-light-issues) - [Videos & Resources](https://info.jwspeaker.com/knowledge/videos-resources?hsLang=en#main-content) - [Dealer Installation Videos](https://info.jwspeaker.com/knowledge/videos-resources?hsLang=en#dealer-installation-videos) - [Installation Videos](https://info.jwspeaker.com/knowledge/videos-resources?hsLang=en#installation-videos) - [Where to Buy](https://info.jwspeaker.com/knowledge/where-to-buy?hsLang=en#main-content) - [Purchasing](https://info.jwspeaker.com/knowledge/where-to-buy?hsLang=en#purchasing) - [EVO-X Platform](https://info.jwspeaker.com/knowledge/where-to-buy?hsLang=en#evo-x-platform) - [Product Guides](https://info.jwspeaker.com/knowledge/product-guides?hsLang=en#main-content) - [Jeep Products](https://info.jwspeaker.com/knowledge/product-guides?hsLang=en#jeep-products) - [EVO-X Platform](https://info.jwspeaker.com/knowledge/product-guides?hsLang=en#evo-x-platform) - [Product Technology](https://info.jwspeaker.com/knowledge/product-technology?hsLang=en#main-content) - [SmartHeat Technology](https://info.jwspeaker.com/knowledge/product-technology?hsLang=en#smartheat-technology) - [Dual Burn Technology](https://info.jwspeaker.com/knowledge/product-technology?hsLang=en#dual-burn-technology) - [J-Link App](https://info.jwspeaker.com/knowledge/j-link-app?hsLang=en#main-content) - [Account Setup](https://info.jwspeaker.com/knowledge/j-link-app?hsLang=en#account-setup) - [Installation & Compatibility](https://info.jwspeaker.com/knowledge/installation-compatibility?hsLang=en#main-content) - [Commercial Truck Installation](https://info.jwspeaker.com/knowledge/installation-compatibility?hsLang=en#commercial-truck-installation) - [Classic Car & Vintage Vehicles](https://info.jwspeaker.com/knowledge/installation-compatibility?hsLang=en#classic-car-vintage-vehicles) - [Installation Guide](https://info.jwspeaker.com/knowledge/installation-compatibility?hsLang=en#installation-guide) - [Wiring & Connectors](https://info.jwspeaker.com/knowledge/installation-compatibility?hsLang=en#wiring-connectors) - [Returns & Warranty](https://info.jwspeaker.com/knowledge/returns-warranty?hsLang=en#main-content) - [Warranty](https://info.jwspeaker.com/knowledge/returns-warranty?hsLang=en#warranty) - [Business & Dealers](https://info.jwspeaker.com/knowledge/business-dealers?hsLang=en#main-content) - [Dealer Inquiries](https://info.jwspeaker.com/knowledge/business-dealers?hsLang=en#dealer-inquiries) [![J.W. 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